Send ticket emails from your own domain

What this does

On the Pro plan, EventTix can send ticket and reminder emails from an address on your own domain — for example tickets@mail.yourstore.com — instead of the shared tickets@geteventtix.com address. Your buyers see your brand in their inbox, and the emails are authenticated with DKIM and SPF, which helps them land in the inbox instead of spam.

Setup takes about 10 minutes of work plus DNS propagation time. You need access to the DNS settings of your domain (Cloudflare, GoDaddy, Namecheap, or wherever your domain's DNS is managed).

Step 1 — Choose a subdomain

Use a dedicated subdomain such as mail.yourstore.com rather than your root domain. This keeps ticket email separate from your regular email and means the records you add cannot conflict with anything you already send from yourstore.com.

Step 2 — Add the domain in EventTix

In your Shopify admin, open EventTix → Settings and find the Sending domain (Pro) section. Enter your subdomain (for example mail.yourstore.com) and a mailbox name (the part before the @ — tickets is the default), then click Add domain. EventTix shows a table of three DNS records to add.

Step 3 — Add the three DNS records

At your DNS provider, add the records exactly as shown in the EventTix table. For a sending domain of mail.yourstore.com they look like this:

• TXT — name resend._domainkey.mail, value starting with p= (this is your DKIM key; copy the whole value).
• MX — name send.mail, value feedback-smtp.ap-northeast-1.amazonses.com, priority 10.
• TXT — name send.mail, value v=spf1 include:amazonses.com ~all.

The name column is relative to your root domain. If your DNS provider asks for a fully qualified name instead, append your domain: resend._domainkey.mail becomes resend._domainkey.mail.yourstore.com. Never enter the full name into a field that already appends your domain, or you end up with …yourstore.com.yourstore.com — the most common setup mistake.

Cloudflare

Go to DNS → Records → Add record. Set the proxy status of all three records to DNS only (grey cloud) — proxied (orange cloud) records will fail verification. Cloudflare accepts the relative names shown in the table and applies changes within seconds.

GoDaddy

Go to Domain settings → DNS → Add new record. Enter the relative name (for example send.mail) in the Name field — GoDaddy appends your domain automatically. For the MX record, put 10 in the Priority field. Changes usually propagate within an hour.

Namecheap

Go to Domain List → Manage → Advanced DNS. Use TXT Record and MX Record types with the relative names from the table. If you use Namecheap's "Email Forwarding" the MX section may be locked to a preset — switch mail settings to Custom MX for the send.mail record. TTL "Automatic" is fine.

Step 4 — Verify

Back in EventTix Settings, click Verify. DNS changes can take from a few minutes up to 48 hours to propagate, though most providers are much faster. While the domain is pending, EventTix re-checks the status automatically every time you open the Settings page — you don't need to keep clicking Verify.

When the status turns verified, ticket and reminder emails switch to your domain automatically. Nothing else to configure.

Troubleshooting

• Still pending after an hour? Check the records with a public tool such as dnschecker.org: look up the TXT record for resend._domainkey.mail.yourstore.com and the MX record for send.mail.yourstore.com. If they don't appear, the records were saved with the wrong name — re-read the note about relative names above.
• Using Cloudflare? Confirm all three records are DNS only (grey cloud), not proxied.
• DKIM value looks too long? That's normal — it's a ~200 character key. Paste it into a single TXT value field; do not split it.
• Keep the records. They must stay in place for as long as you send from the domain. If you remove the domain in EventTix you can delete the records afterwards.
• Emails still come from geteventtix.com? Sending switches only when the plan is Pro and the domain status is verified. Check both on the Settings and Billing pages.

Need help?

Email info@midorry.com with your shop domain and the sending domain you are setting up, and we'll take a look.